At Earthmat, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not satisfied with your purchase, we are here to assist you with our refund and returns policy.

Returns

You may request a return under the following conditions:

• Eligibility for Return: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. The return must be initiated within [7 days] of receiving the product.
• Non-Returnable Items: Certain items are not eligible for return, including customized products, items on clearance, or any items marked as “final sale.”

To initiate a return, please contact our customer service team at [your email] with your order number and reason for the return. We will provide you with instructions on how to proceed.

Refunds

Once we receive the returned item and inspect its condition, we will process your refund. A notification will be sent to you confirming the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X days].
• Partial Refunds: In some cases, partial refunds may be granted, for example, if an item is returned in a condition that is not entirely new or is missing parts that are not due to our error.

Shipping Costs

• Return Shipping Costs: Customers are responsible for paying the shipping costs for returning items unless the product is damaged or defective.
• Shipping Refunds: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at [your email or phone number]. We will arrange for a replacement or full refund, including shipping costs, after verifying the issue.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email] to arrange the exchange process.

Late or Missing Refunds

If you haven’t received your refund yet, follow these steps:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of the above and still have not received your refund, please contact us at [your email or phone number].

Contact Us

If you have any questions about our refund and returns policy, please contact us at:

Earthmat
[Your Address]
[Your Email Address]
[Your Phone Numbe